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| Customer Support |
Business Location
Trevco Inc.
1900 Stephenson Hwy.
Troy, MI. 48083
800-535-8575
support@trevcoinc.com
Business Hours
Our Customer Service center is open the following hours to take your calls:
Monday through Friday from 8:00 AM to 5:30 PM, EST
Ordering
Orders may be placed by phone, fax, mail, or through our website, www.trevcoinc.com. When placing an order, indicate your customer number, ship-to address, the style number, description, color, quantity, and price of each item. Following this procedure will save time and eliminate errors. Please be sure to state in detail any special instructions when placing your order.
Shipping Policy
Most orders placed before 3:00 p.m. (Eastern Time) will be shipped the same day (subject to credit approval). Contact our Sales Department to discuss shipping times on large orders. Orders received after 3:00 p.m. will be shipped the following day. Shipping/Handling, Insurance, and COD charges will be added to the invoice. Next-Day Air, 2-Day Air, and 3-Day Select shipments are available upon request. Trevco Sportswear will not be liable for any delay in the delivery of goods by the carrier or for damages to the goods caused by the carrier.
Payment
COD:
All initial orders are shipped on a COD basis. Payment must be made to the
UPS driver in the form of a certified check or money order. UPS will not
collect cash.
COMPANY CHECK:
Upon approval, customers may make payment to their UPS driver by COMPANY CHECK. To obtain “Company Check” privileges, request a Credit Application from your salesperson, or the Trevco, Inc. Credit Department before submitting your first order. Personal checks will not be accepted.
CHECK BY FAX:
You may prepay for your order and eliminate the cost of COD charges by using our “Check by Fax” payment system. This option is the fastest and offers the best cost savings. Simply fax a copy of your company check to 248-526-1435 and we will electronically process your payment using the information provided on the check. Future “Check by Fax” transactions will only require a check number and verification that there have been no changes to your account information.
CREDIT CARDS:
You can prepay for your order, and eliminate the cost of COD charges, by using either your VISA, MasterCard, Discover, or American Express charge card.
NET TERMS:
Trevco, Inc. now factors all “Net” customers. Any customer refused “Net” terms by our factor company will be shipped via one of the COD formats above.
RETURNED CHECKS:
There will be a $20.00 charge for NSF checks. All future orders will then be shipped COD/Certified Check or Money Order only.
REFUSED ORDERS:
If an order is refused, your terms will change to “prepay.” We recommend prepayment by Company Check, Check by Fax, Cashiers Check, Money Order, or Credit Card. Prepayment by Company Check could delay delivery of your order by as many as ten business days, as time must be allowed for the check to clear. All shipping and/or handling charges from refused shipments must be paid before new orders will be processed.
SAMPLES:
Samples will be shipped upon customer request, and will be invoiced at current list price. If the sample is returned in original condition, a credit will be issued for the invoiced price excluding any shipping charges. Shipping charges to send or return the samples are the requesting customers responsibility.
Return Policy
If you have a problem or discrepancy with an order, contact our Customer Service department at: support@trevcoinc.com or (248) 526-1400.
- Items that have either a printed or material flaw may be returned.
- All claims for shortages, damages, etc. must be made within 72 hours of receipt of the merchandise.
- Returns will not be accepted without a valid “Return Authorization” number.
- No cash refunds. Defective merchandise will be exchanged for good merchandise of equal value only.
- All unclaimed or refused shipments are subject to a 15% restocking charge plus applicable freight and/or COD charges
Sales Tax
We do not collect sales tax for orders placed on Trevco Inc. unless the delivery is made within the state of Michigan. Michigan deliveries are charged 6% sales tax.
Pricing
All prices are indicated in our catalog. Prices are subject to change without notice.
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